LEGAL
Account and data deletion
Last updated: 11 October 2026
Store Management (web and mobile apps), operated by Ingenious Power Engineering Ltd, is an internal staff tool for a food stall. Staff accounts are created by an authorised Admin; customers do not have accounts. This page explains how staff and customers can ask us to delete their personal information.
How to request deletion
- Email tech@ingeniouspe.com with the subject "Store Management deletion request".
- Staff: include your full name and the email address you use to sign in. Customers: include your name, the mobile number given with your order(s) if you gave one and, if known, the order number(s) and date(s).
- We will verify that the request comes from you (for staff, by reply to your sign-in email address or through your Admin) before acting on it.
Staff may also ask their Admin directly. There is no automated delete button in the apps; requests are handled by our team, and we respond within the time required by applicable law.
What we delete and what we keep
- Staff account: we disable the account immediately (ending all sessions on every device) and delete or anonymise the account's personal information that we are not required to keep.
- Kept for a limited period: orders, order revisions, payment and refund records, and the audit trail of who performed each action are accounting and legal records. They are protected against alteration and are kept for the period stated in our Privacy Policy (8 years), even after an account is closed or a customer asks for deletion, and are then deleted.
- Backups: deleted information can remain in daily database backups for up to 14 days before those backups are automatically removed.
- Voice recordings: our server does not store voice recordings or transcripts.
More information
See our Privacy Policy for full details of the information we process and your rights.